![]() ![]() His perception of his employees and what they do and how they have to do it changed dramatically. ![]() The COO of Waste Management cleaned out port-a-potties using a long vacuum tube, picked up garbage on the side of the road, and collected trash in a garbage truck. and lose sight of how these objectives are achieved. One can become so focused on reaching company goals, increasing productivity, streamlining, etc. The boss can become so separated from the day-to-day operations of the company that he/she can’t possibly make the best decisions. Now it may be surprising… but some CEO’s are fairly removed from what their firms are actually delivering. Making the best decisions may require walking in the shoes of others in your company. When you walk in my shoes, you see the business as others do (and are able to make better business decisions). ![]() And although I’m not a big fan of reality TV (to say the least), I am a big fan of Undercover Boss because of the business lessons it shares.ġ. If you’ve never watched, the reality show follows chief executives at companies, such as Waste Management, 7-Eleven and even Hooters, as they work “undercover” alongside their unknowing employees. The top rated CBS reality show, Undercover Boss, offers some real and valuable lessons for the business world. Following are three business lessons I gathered from just a few episodes of the show. When was the last time you operated on the line, did the work of your assistant, or went back out to make sales? You may be amazed by what you could learn. ![]()
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